Smartbask.com is committed to ensuring that our customers are 100% satisfied with their purchases; However, we also understand that it may be necessary to request a return or exchange.

cancel

We accept cancellation of orders before product shipment or production (usually orders will be shipped within 1-3 business days after payment processing). If the order is cancelled, you will receive a full refund. If the product has already been shipped, we will not be able to cancel the order.

Return (if applicable)

We accept returns. Customers have the right to apply for a return within 30 days after receiving the product.

To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. To complete the return, we need you to provide a receipt or proof of purchase. Please do not return your purchased item to the manufacturer.

If we have sent the wrong order or item, and you have received any damaged items, personalized information may differ from the information you provided to smartbask.com. Please email us immediately（ [email protected] ）Notify us that you will receive a refund or exchange within 15 days.

How to obtain a refund address

Please contact our customer service (email: [email protected] ）Confirm the order information to obtain it. (Customer Service)

*Note: If the returned product does not meet the quality standards, we will not be responsible for the shipping cost of the returned package.
Products returned due to inaccurate descriptions will not be charged to consumers.
All costs incurred due to quality issues (including shipping fees, etc.) will be borne by us.

Once you receive the return label from our customer service, please send the product back within 14 days. After we receive the returned product and verify its accuracy, we will issue a full refund.

If the customer returns the product within 14 to 30 days after receiving the return label, or if the returned product is missing accessories/has appearance damage, they will be charged a restocking fee (15% of the original product price). If the customer returns the product more than 30 days after receiving the return label, they will be charged a 25% restocking fee. If the customer intentionally damages the product, the return fee may be as high as 50%.

If you receive free items or gifts at the time of purchase, you can return or keep them with the package. If you choose to keep the product, its retail value will be deducted from your total refund.

Refund (if applicable)

After receiving and checking your return, we will send you a receipt notification via email. We will also notify you whether the refund has been approved or rejected. If approved, we will process your refund and the refund amount will be automatically deducted from your credit card or original payment method, typically within 5 business days.

Delayed or missing refunds (if applicable)

If you have not received the refund yet, please double check your bank account first.

Then contact your credit card company, your refund may take some time to be officially credited. Next, contact your bank. Refunds to the account usually require some processing time. If you have completed all the above operations but have not received a refund, please proceed through [email protected] Contact Us